1-5 Years Warranty

We offer a diverse range of products with varying warranty. Please visit each individual listing to see how many years warranty each product offers or visit our warranty page to see the warranty based on manufacturer and product category.


Our returns process is simple, if there is a defective or faulty item, contact us straight away and will find a quick solution that works.


Our repair/replacement warranty ensures that you have a working product free of any faults on delivery. In the rare case it is faulty, you can return it to us for a hustle free credit or replacement.

We Have Your Back

Every customer is treated like family, our success depends on providing you with great pre sale, sales and after sales to make sure you are equipped with all the tools necessary to go further and maximise jobs won.


Ozdem Distributions offers an array of Warranty options on all our merchandise which differs between each product. The product warranty information can be found on each individual listing.

If during the warranty period the purchased product proves to be defective, we will repair or replace the purchased free of charge, provided the purchaser adheres to certain return authorization procedures and to the terms and conditions of this warranty. Variables that impact warranty term include damage to the product occurring after you purchase the item such as misuse or abuse, improper installation, neglect, accident, alteration, fire and theft.

Repairs or replacements are generally processed within 1 to 7 business days from the date of receipt.


  • All wiring and installation must be carried out by a qualified electrician with a current Australian Electrical License.
  • The product is installed and used in accordance with instructions and recommendations where provided.
  • This warranty will no longer apply where the defect is a result of alteration, accident, attempted repair, misuse, abuse or neglect.
  • Ozdem Distributions does not accept the liability for direct or consequential losses, damages or other expenses arising from misuse or incorrect operation and installation of the products.
  • The warranty does not cover defects where you were informed of the issue before purchasing or you examined the goods before accepting them and that examination should have identified the problem.
  • Our warranty only applies to the original purchaser from where the purchase was made from and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase.
  • We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and Ozdem accepts no liability for any damage that may occur in transit.
  • If order was delivered to you, you are responsible for bringing or shipping the product back to the original place of purchase for repairs, warranties and for change of mind.
  • After determining whether there are manufacturer faults or damages to the product, Ozdem Distributions will determine, in its discretion, the reasonable call to action method to remedy the issues. For most issues, parts can be easily changed over, and for these issues, Ozdem will provide the relevant part to fit on. In the unlikely event of a major fault, and we will request the item back for repairs or replacement, which is at Ozdems discretion at the time of assessment.
  • Ozdem reserves the right to replace the relevant part with the same or equivalent Product or part, rather than repair or replace it. If a replacement is provided, Ozdem will determine, in its discretion, the closest product within the then current range of products offered by Ozdem Distributions with which to replace the faulty or damaged product. The replacement product may differ with the replaced product in size and specifications, at the reasonable election of Ozdem Distributions. Ozdem Distributions may replace parts with refurbished parts.
  • CALL OUTS- Our warranty period only covers parts replacement and does not include call-outs. We do not offer a on site warranty, all goods purchased must be returned to us.
  • Pay outs- We do not compensate for time spent if products are faulty.
  • An original invoice or receipt must be provided for all warranty claims.