RETURNS & REFUNDS

Easy Returns to our Ozdem Warehouse

We will accept returns within 30 days from the purchase date. Once we receive your order in our warehouse, your refund will be issued to your original payment method.

Return Methods

Couriers: Return through a courier of choosing. Return address is 36 Colrado Crt, Hallam Victoria 3803.

In store: Bring the item you wish to return accompanied by a receipt and one of our staff will assist you with returning the payment back into your account.

Return Conditions

Items returned must be unused, with the original packing. We do not accept returns on items that have been used, damaged or altered in any way.

The special order items cannot be returned or exchanged

Receipt must be accompanied with return

Return for Change of Mind cannot exceed 30 days.

Refunds

1 Refund method

The refund will be processed to the original payment account.

2 Refund process time

Returns are processed within 5 business days for telephone orders and same day for items purchased in store. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this

FAQs

Can I exchange a product?

We do offer exchanges but items are allowed to be returned provided that the item is in uninstalled, unused, and in resalable condition with all original packaging and tags attached. Exchanges must be sought within 30 days from delivery or pick up. Simply contact us and return what you don’t want and place a new order for what you require on our website or through the phone.

When will I receive my refund?

If you opted for delivery, please allow time for your return to reach our warehouse. This time may vary depending on your location. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original payment method. Once your refund has been issued, you will receive an email.

Note: The original shipping fee paid when checking out are non-refundable for Change of Mind purchases but it will be refunded for faulty products.

If item is returned to us and purchase was made from our warehouse, you will receive a refund immediately.

Can I still return my order after 30 days?

Ozdem Distributions only accept returns within the 30-day return period. If 30 days have passed since the purchase, Ozdem at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In

I believe I have a faulty item. What now?

Please contact our Customer Service as soon as you notice the fault. Do not continue to use the item. You may be required to email photographs of the damage and have the item sent to us for an assessment if your order was delivered but if you purchased in store, you can return the product back to us so we can run further tests. If the item is deemed as faulty you will be refunded via the original payment method.

If the item is not deemed faulty, it will be either sent back to you or you will need to pick it up from our store.

What is your return policy?

You have 30 days to return any item if it is a change of mind except special order items which you will be made aware of prior to purchase. A receipt must be accompanied with the return and you must be the original purchaser of the product.

I haven’t got the original box but want to return a faulty product that i purchased a year ago. It has a 3 year warranty. Would you still accept the return without the original box?

We make exceptions for faulty products that are returned after the 30 day return. Original box does not need to provided unless otherwise told.